Niles is a Slack bot designed to learn from and answer a team’s questions, thus reducing the need for repetitive explanations. It’s a tool developed by Talla, which aims to make information management easier in the workplace. Niles works by monitoring public channels on Slack, learning from the questions and answers exchanged between team members. It uses this information to build a knowledge base that can be accessed by anyone on the team, at any time.
This Slack bot can answer questions directly in the chat or provide links to the relevant information. It also allows users to add, edit, and delete information from the knowledge base. Niles can be used in any industry, but it’s particularly useful for teams that frequently onboard new members, as it can significantly cut down on the time spent answering the same questions.
Niles is currently free to use, but Talla plans to introduce premium features in the future. The company also plans to integrate Niles with other platforms and improve its ability to understand and answer more complex questions. With its innovative approach to knowledge management, Niles could revolutionise the way teams communicate and share information.
Go to source article: https://techcrunch.com/2017/03/17/niles-is-a-slack-bot-that-learns-your-teams-questions-and-answers-them-so-you-dont-have-to/