Companies often underestimate how their employees use artificial intelligence (AI) technologies. Many businesses assume workers only use AI for routine tasks, but a study of 1,500 employees across various industries reveals a different reality. Workers are using AI to enhance their creative and strategic abilities, not just to automate mundane tasks.
This surprising finding challenges the common belief that AI threatens jobs. Instead, it suggests that AI could enhance job satisfaction and productivity by freeing up time for more complex and rewarding tasks.
Despite this potential, many companies fail to maximise the benefits of AI because they don’t fully understand how their employees use the technology. This lack of understanding often results in suboptimal investment and training decisions.
To maximise the benefits of AI, companies need to invest in training that helps employees use AI in creative and strategic ways. They also need to monitor how their employees use AI and adjust their strategies accordingly. This approach could help companies unlock the full potential of AI, leading to increased productivity and job satisfaction.
In short, AI is not just a tool for automating routine tasks. It’s a powerful technology that can enhance creativity and strategic thinking, but only if companies understand how their employees are using it and invest in the right training and support.
Go to source article: https://hbr.org/2024/05/research-what-companies-dont-know-about-how-workers-use-ai