ServiceNow, a leading digital workflow company, has revealed it’s saving millions of dollars by utilising its own artificial intelligence (AI) products internally. The firm implemented its AI-powered chatbots and virtual agents across its business operations, leading to substantial cost savings. These tools have been used to automate tasks and address common queries, reducing the need for human intervention.
The firm’s virtual agent, for instance, handles over 70% of IT support requests, resulting in significant efficiency gains. Furthermore, ServiceNow has managed to reduce the number of tickets raised by 15% and the average resolution time by 60%. This has not only led to financial savings but also increased customer satisfaction.
The company’s AI tools have also been used to automate its sales processes. By employing AI to handle routine tasks, ServiceNow has freed up its sales team, allowing them to focus more on strategic initiatives. The use of AI has also resulted in a 20% increase in sales productivity.
ServiceNow’s success in using its own AI products internally demonstrates the potential of AI to transform business operations and deliver significant cost savings. The company plans to continue expanding the use of AI across its operations, with the aim of further improving efficiency and customer satisfaction.
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