Slack, the popular workplace messaging tool, is developing artificial intelligence (AI) features to help manage the deluge of messages and notifications users receive. The company has recognised that its platform can be overwhelming, leading to user frustration. To combat this, Slack is investing in machine learning and AI to create a more personalised experience.
The company is developing an AI assistant named Search, Learning, and Intelligence (SLI). SLI’s role will be to highlight the most relevant messages and documents for each user, based on their interactions and preferences. It will also suggest responses to messages, making communication more efficient.
Slack has hired top AI researchers and is working with Stanford University to develop SLI. The company’s goal is not to replace human interaction but to make it more manageable and less time-consuming. By doing so, Slack hopes to maintain its competitive edge in the growing market of workplace communication tools.
Despite the promising potential of SLI, there are challenges. The AI must learn to understand the context of conversations and the nuances of human communication. Furthermore, concerns about privacy and data security are paramount, as the AI will have access to potentially sensitive workplace information. Slack assures it is taking these concerns seriously and is committed to maintaining user trust.
Go to source article: https://www.technologyreview.com/s/609319/slack-hopes-its-ai-will-keep-you-from-hating-slack/