It would appear that employees are losing interest in their company’s IT tools. At the same time, businesses that continue to invest in this area are surprised
A tool can be the best in every respect, but become a friction point in the employee’s workflow.
Finally, sometimes tools are changed without changing working methods or processes, which not only prevents them from reaching their full potential, but even creates a regression compared to the old, less modern tool.
This is a notable feature of collaborative tools: they enable new ways of working, but if they are used in the old way, they pose a problem of adoption without bringing any benefits. The best example of this is perhaps Teams, which has remarkable potential, but which only becomes apparent if you really change the way you work. For many users, however, it’s just a videoconferencing solution, and for them to realize its potential they need not only to make the effort, but also to get everyone around them to do so. If one person tries to use it to its full potential, but his colleagues don’t, he’ll be out of step, it’ll cause him problems on a daily basis and he’ll back off.