Digital workplaces progress through six stages of maturity. Starting with ‘Initial,’ where digital tools are used in an ad hoc manner, businesses move to the ‘Defined’ stage, where they begin to organise their digital tools. In the ‘Managed’ stage, businesses start to optimise their digital tools, followed by the ‘Integrated’ stage, where digital tools are harmonised across the organisation. The ‘Optimised’ stage sees businesses using digital tools to drive growth, while the ‘Pioneering’ stage involves businesses using digital tools to redefine their industry. Each stage requires different skills, with leadership and vision critical in the early stages, and a focus on continuous improvement and innovation important in the later stages. The key to progressing through these stages is to understand that digital workplace maturity is a journey, not a destination. Businesses should aim to continuously improve and innovate, rather than settling for a particular stage.
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