One of my favorite academic papers about organizations is by Ruthanne Huising, and it tells the story of teams that were assigned to create process maps of their company, tracing what the organization actually did, from raw materials to finished goods. As they created this map, they realized how much of the work seemed strange and unplanned. They discovered entire processes that produced outputs nobody used, weird semi-official pathways to getting things done, and repeated duplication of efforts. Many of the employees working on the map, once rising stars of the company, became disillusioned.
