Digital public institutions are revolutionising government services, bringing them into the internet era. Code for America, Estonia’s e-residency programme, and the UK’s Government Digital Service (GDS) are leading this change.
Code for America, a non-profit organisation, uses technology to improve public services, focusing on health, criminal justice, and social services. It has developed GetCalFresh, an application to simplify food stamp applications, and Clear My Record, a tool to automate the process of expunging criminal records.
Estonia’s e-residency programme, a digital identity provided by the Estonian government, allows anyone to start and manage a business online. Launched in 2014, it has attracted over 60,000 e-residents from 160 countries, contributing €31m in taxes and fees.
The UK’s GDS, established in 2011, has transformed public services by digitising them. It has developed GOV.UK, a single platform for all government information and services, and Verify, a secure way to prove one’s identity online.
These digital institutions demonstrate the potential of technology to improve government services. They are not only changing how services are delivered but also redefining the relationship between citizens and their governments.
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