I’ve been working on agentic AI deployments for the past year or so. And a pattern has become hard to ignore.
In some organisations, the Change function is in the room when the agent gets designed. Contributing the organisational intelligence that shapes how it speaks to employees, what it’s allowed to do, what must be true before it goes live. Genuinely influencing decisions.
In others, Change arrives after the design is locked. With a comms plan. For a system whose human experience was decided without them.
Both functions have good people. Both are doing their jobs. But they are not doing the same job. And as agentic AI scales, they will not be equally positioned to do work that matters.
I think this split is structural. And I think it’s accelerating.