What skills are you investing in for your people in this new AI era?

When new technology arrives, we often hear how it will revolutionize work—but it doesn’t always live up to the hype. Why?

Remember when General Motors built a “factory of the future” designed to have robots doing just about everything? There was just one problem: The robots made mistakes, a lot. Buicks ended up with Cadillac bumpers. There were many painting errors. And production costs actually exceeded previous, people-led efforts. The system lacked humans, who could resolve issues quickly, think creatively, and problem-solve in real time.

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