The number of employees who use generative AI is expected to soar, freeing many to focus on higher-level cognitive work. Can organizations use this moment to make jobs more people centric?

When it comes to crafting an effective talent strategy, organizations have focused mostly on how gen AI can increase productivity levels. This is understandable, given the trillions in value at stake. However, it may not be the most strategic approach. To match the right talent to jobs, leaders first must understand how gen AI is changing the way employees view their work experience.1

McKinsey recently surveyed a cross-section of employees as part of our continuing research into how organizations can improve workforce engagement, retention, and attraction (see sidebar, “About the research”). Respondents provided several intriguing insights that can help organizations as they build gen AI talent capabilities.

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