Digital transformation is not just about implementing new technologies; it necessitates a parallel reinvention of the workforce. This dual approach is key to creating a digital-first organisation, according to Fujitsu’s Duncan Tait. He argues that companies must change their mindset and culture to become more agile, innovative, and customer-centric. This involves redefining roles, responsibilities, and skills, as well as establishing a new leadership style that encourages collaboration and empowers employees.
The process should be driven by the top management, but it also requires active participation from all employees. It’s not about replacing people with machines, but rather about using technology to augment human capabilities and improve productivity. This includes developing digital skills, fostering a culture of continuous learning, and promoting diversity and inclusion.
Moreover, Tait emphasises the importance of trust in this transformation journey. Organisations need to build trust with their employees by being transparent about the changes and their impact, and by providing necessary support and training. They also need to maintain trust with customers by ensuring data privacy and security.
In summary, digital transformation is a holistic process that involves technology, people, and culture. It’s about creating a digital-first organisation that is agile, innovative, customer-centric, and trusted.
Go to source article: https://www.i-cio.com/strategy/digitalization/item/the-key-to-digital-transformation-a-parallel-reinvention-of-the-workforce