Despite the promise of AIOps, the dream of fully automated, self-healing IT environments remains elusive. Generative AI tools may be the solution that finally abstracts away enough of the workload to get there. However, today’s reality is far more complex. Internet performance monitoring firm Catchpoint’s recent SRE Report 2025 found that for the first time ever, and despite—or perhaps because of—the growing reliance on AI tools, “the burden of operational tasks has grown.”
