Thanks to the growing mass of data they capture, businesses are in a position to understand how their employees are doing and how they function, and to imp
Thanks to the growing mass of data they capture, businesses are in a position to understand how their employees are doing and how they function, and to implement a process of continuous improvement on both organizational and human dimensions. But they can’t do this without gaining the trust of their employees.
“You can only manage what you can measure“. Peter Drucker’s phrase may have been criticized, but we have to admit that he hit the nail on the head. Measuring anything and everything, just because it can be measured, has led to excessive complication in organizations, and to obvious managerial and decision-making errors. When a measure becomes an objective, it ceases to be a good measure (Goodhart’s Law).