Digital transformation in public sector organisations often faces resistance due to a lack of understanding about the true nature of the change. The common misconception is that digital transformation is merely about technology, but it’s more about people and processes. The real challenge is to persuade the ‘wrong clients’ – those who resist change – to embrace the new ways of working.
This resistance often stems from a fear of the unknown, or a lack of trust in the technology. It’s not uncommon for employees to worry about job security or feel threatened by the perceived complexity of new systems. Therefore, it’s crucial to communicate the benefits of digital transformation clearly and consistently.
A successful digital transformation requires a shift in mindset from all levels of the organisation. It’s not just about replacing old systems with new ones, but about embracing a whole new way of working. It’s about being agile, adaptive, and customer-focused. It’s about breaking down silos and fostering a culture of collaboration and innovation.
The key to overcoming resistance is to involve the ‘wrong clients’ in the process. By engaging them in the design and implementation of new systems, you can help them understand the benefits and alleviate their fears. It’s also important to provide ongoing support and training to ensure they feel confident in using the new systems. This approach not only facilitates the digital transformation but also helps to build a more inclusive and resilient organisation.
Go to source article: https://postbureaucrat.com/2019/12/03/the-wrong-clients/