The TL;DR (For the busy folks)
The problem: We have 270+ HR policies. Leaders struggle to know which rules apply to specific, nuanced employee situations.
The (current) solution: We built a custom AI agent that uses a slightly rigid, verifiable workflow. It doesn’t just "guess." It reads policy summaries, selects the relevant policies, extracts exact quotes, and cites its sources before making a recommendation.
The current status: A pilot group of leaders is using it. Feedback is overwhelmingly positive. They have not yet caught it making a mistake.
One big takeaway: Finding narrow, highly specific use cases (and forcing AI to follow strict workflows rather than just treating it as an oracle) is where the real enterprise value lies.