Slack and HipChat, communication platforms, are gaining popularity among small businesses. These platforms offer a variety of features that streamline communication, reducing reliance on emails and meetings. Slack, for instance, lets users create channels for different topics, allowing for focused discussions. It also integrates with other tools such as Google Drive, making it easier to share and discuss documents. HipChat, on the other hand, offers video conferencing and screen sharing, which can be beneficial for remote teams.

These tools are seen as a boon for small businesses, particularly those with remote or dispersed teams. They can help improve communication, collaboration, and productivity, while also reducing costs. However, they also present certain challenges. For example, they can lead to information overload and distractions, and there are also concerns about data security and privacy.

Despite these challenges, it is anticipated that the use of these tools will continue to grow. They are seen as part of a broader trend towards more flexible and efficient ways of working. As such, small businesses are advised to explore these tools and consider how they can be used to enhance their operations. However, they should also be mindful of the potential pitfalls and ensure they have appropriate measures in place to manage these.

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