A surge in messaging app use is transforming enterprise communication. Traditional email is being replaced by quicker, more efficient alternatives such as Slack, HipChat and Yammer. These platforms offer real-time interaction, file sharing, and integration with other business tools, enhancing productivity and collaboration.

Yet, this shift presents challenges for IT departments. The fragmentation of communication channels can lead to information silos, complicating data management and security. Businesses need to ensure that these apps comply with industry regulations and company policies.

Moreover, as messaging apps become central to work processes, their outages can disrupt operations. The recent Slack outage served as a stark reminder of this vulnerability.

To mitigate such risks, companies are investing in backup solutions and adopting hybrid models, combining traditional email with modern messaging apps. They are also exploring blockchain technology for secure, decentralised communication.

While the rise of messaging apps is inevitable, businesses must navigate this transition wisely, balancing the benefits of improved communication with the potential risks to data security and business continuity.

Go to source article: http://research.gigaom.com/2014/06/what-todays-messaging-surge-means-for-the-enterprise/