With early access to agent-building features in Copilot Studio, Pets at Home created an agent to help its retail fraud detection team investigate suspicious transactions. The company is planning on creating other agents to assist its colleagues in other areas.
It’s part of the company’s embrace of a range of AI services across departments. For veterinary colleagues, that means saving time on administrative tasks to be able to spend more time focused on patients. For the business as a whole, that means unifying the data from its different operations to create a better customer experience.