Remote user research has significantly evolved over the past year, with lessons learned that can enhance future practices. Firstly, the importance of preparation cannot be overstated. This includes a back-up plan for technical difficulties, setting expectations with participants about the research process, and ensuring that all necessary tools are ready and functional.
Secondly, researchers must be aware of the limitations of remote research. For instance, physical products cannot be tested in the same way as they would be in-person, and body language or facial expressions may not be as easily discernable.
Thirdly, the potential benefits of remote research are numerous. It allows for greater diversity in participants, as geographical location is no longer a barrier. It also permits more flexible scheduling, as travel time is eliminated.
Lastly, the importance of maintaining a human connection in remote research is crucial. Researchers should strive to create a comfortable and engaging environment for participants, as this can lead to more insightful and honest feedback. This can be achieved through clear communication, empathy, and patience.
Overall, while remote user research presents its own unique challenges, it also offers opportunities for innovation and improvement in the field.
Go to source article: https://medium.com/@xperienzRD/youre-on-mute-lessons-learned-after-a-year-of-conducting-remote-user-research-e75ca2aedca7