Creating a culture of continuous learning

by | Nov 6, 2017

The rapid pace of change in recent years has meant continuous learning has become an imperative for all organisations. But as technologies that did not exist five years ago become commonplace, companies are struggling to keep up. Peter Senge introduced us to the...

Company Culture: Can You Have Too Much Of A Good Thing?

by | Nov 2, 2017

This year has seen some high-profile examples of when company culture starts working against you. Travis Kalanick’s resignation as CEO of Uber in June was the crystallisation of Uber as the seminal cautionary tale for when celebrated start-ups go bad. Their exaltation...

How to create Safe Spaces for Radical Experiments

by | Aug 31, 2017

As both a product owner and an industry analyst, I am fascinated by how companies achieve breakthrough innovation. Startup methods like agile and lean have taught us to run experiments. And more of us are realising the importance of involving frontline employees in...

Empathy and organisational change

by | Aug 10, 2017

In seeking to transform our organisations, one of the biggest challenges we face is changing human behaviours, and the organisational cultures that shape them. This post looks at the role empathy and empathic design can play in creating the systematic change required...

The Role Of Empathy In CX And On Teams

by | Jun 30, 2017

It’s no wonder that empathy is a hot topic in CX circles today. When we interact with ’empathetic design’, we experience the surprise and delight that keeps us coming back – and spending more. Think of the first time that you held a Kindle (my entire...

Digital Transformation: Why Tech Alone Won’t Cut It

by | Jun 1, 2017

Pick any organisation in the FTSE500 and they will probably have a digital transformation initiative of some kind. Indeed, according to IDC, budgets allocated to be spent on digital transformation globally are forecast to reach an estimated $1.2 trillion – an...