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Recent Blog Posts
AI Coding Means We Need Service & Experience Design More Than Ever
We are witnessing what looks like a major transition in the way we approach software development, and this brings both potential benefits and risks for organisations. But we should not think about this only as a new way to build apps and products. In a world where...
Who’s the Bot Now?
The launch of ChatGPT 4.5 last week was not so much a ‘breakthrough’ release as an expensive incremental improvement or consolidation of existing capabilities before the hotly anticipated GPT5. Simon Willison has a good roundup of reactions and testing,...
Beyond Simple Office Automation: The Rise of Super Operators
As always, there is a lot going on this week - or at least being announced - in the field of AI that is relevant to firms and other organisations who are still working out their own use of the technology, from OpenAI’s promise of GPT4.5 leading to a multi-model...
Destruction, disruption, change and transition strategies
The words ‘change’ and ‘disruption’ are seen by many within the tech sector as unalloyed good, but there are many situations where seeing a problem and breaking down the old system are easier by orders of magnitude than building something new in its place. And of...
Enterprise AI: Lessons from Social Media
Recent hints by AI researchers that they believe AGI is now within reach have fuelled an increasingly polarised debate about AI harms vs benefits. Ethan Mollick recently wrote up a useful overview of developments that considered where the water is rising (LLM...
AI World Building & The Value of Boring BizOps
The roaring AI train didn’t slow down at the end of the year as many of us humans needed to; and as 2025 gets underway, major players are still throwing coal into the furnace: OpenAI has been heavily hinting that they think they are moving beyond AGI (but what does...