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Mind the Experience Gap

Mind the Experience Gap

by Cerys Hearsey | Aug 5, 2022 | Digital Transformation, Future of Work, Organisational structures, Thoughts | 0 comments

Some thoughts on making ‘experience chasms’ a bit shallower at the boundaries of traditional orgs. We’re seeing increased interest in customer and employee experience from most organisations, focused on increasing loyalty, revenues, engagement and...

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