How to create Safe Spaces for Radical Experiments

by | Aug 31, 2017

As both a product owner and an industry analyst, I am fascinated by how companies achieve breakthrough innovation. Startup methods like agile and lean have taught us to run experiments. And more of us are realising the importance of involving frontline employees in...

Empathy and organisational change

by | Aug 10, 2017

In seeking to transform our organisations, one of the biggest challenges we face is changing human behaviours, and the organisational cultures that shape them. This post looks at the role empathy and empathic design can play in creating the systematic change required...

The Role Of Empathy In CX And On Teams

by | Jun 30, 2017

It’s no wonder that empathy is a hot topic in CX circles today. When we interact with ’empathetic design’, we experience the surprise and delight that keeps us coming back – and spending more. Think of the first time that you held a Kindle (my entire...

Digital Transformation: Why Tech Alone Won’t Cut It

by | Jun 1, 2017

Pick any organisation in the FTSE500 and they will probably have a digital transformation initiative of some kind. Indeed, according to IDC, budgets allocated to be spent on digital transformation globally are forecast to reach an estimated $1.2 trillion – an...

Resisting the fate of the big, dumb company

by | May 11, 2017

Recently we have been doing a lot of speaking on agile transformation within complex, distributed organisations. We always include examples of how large companies are making it work – we want to show that it is possible to be big and agile at the same time. Even...

Enterprise-wide Agility: Doing versus Being

by | May 4, 2017

“Doing agile is a set of activities, but being agile is the state of mind, the ongoing capability, and the cultural adaptability.” ― Pearl Zhu, Digital Agility: The Rocky Road from Doing Agile to Being Agile When working with global firms seeking to inject agility...