by Cerys Hearsey | Aug 22, 2023
Transforming our organisations will require huge shifts in basic digital literacy and ways of working for almost every employee outside of technology & development teams. New digital hotspots are starting to emerge, but scaling and replicating these emerging areas...
by Radko Diev | Aug 8, 2023
As the COO of a new bank-owned fintech, my first task was to set up the new company’s operations to support users on our app and our network of partner merchants. Our goal was to deliver a superior customer experience through intelligent capabilities like...
by Laura-Jane Parker | Jul 11, 2023
Last week, Meta launched its anticipated Threads platform, a Twitter-esque experience, linked to your Instagram account. Ever an early adopter of social media, I signed up, and immediately got a wave of nostalgia from 15 years ago joining Twitter for the first time....
by Radko Diev | Jun 27, 2023
A couple of years ago, in a fast-growing convenience retail company, I took on a new responsibility – operations. As a newly-appointed Operations Director, I was overwhelmed with the details of how individual processes work, urgent high-risk escalations, and...
by Cerys Hearsey | Apr 6, 2023
Cerys explores missed opportunities for radical, two-way discussions L&D are avoiding in their quest for simple, KPI-friendly projects. It is both a cliché and a truism that change is hard and that it never ends. And whilst trying to make employees feel safe,...
by Lee Bryant | Feb 21, 2023
Approximation & Interpolation It is impossible to ignore the wave of excitement, hype and alarm that the launch of ChatGPT – and its recent adoption by Microsoft as an enhancement to its Bing search engine – has created in the past couple of weeks....
