Four Barriers To Becoming An Adaptive Organisation

This week General Electric turns 125, and Vice Chairman Beth Comstock celebrated with the tweet: You don’t get to be 125 years old without learning about #change! Happy birthday @generalelectric. At a time when the average lifespan of a listed company is 18...

Digital Transformation Goals for Customer Experience

I gave a talk at last week’s Customer Experience / Digital Leadership event in London, and had some very interesting conversations about the priorities for digital transformation in customer experience. It fascinates me that products are changing so much faster than...

De-mystifying Digital Transformation

Digital transformation is more than just a technology initiative. It means ensuring our organisations are ready for the challenges and opportunities of digitisation in terms of products and services, but also the organisation that produces them and the business models...