Principles and Patterns over Dogma and Rules

Transforming our organisations will require huge shifts in basic digital literacy and ways of working for almost every employee outside of technology & development teams. New digital hotspots are starting to emerge, but scaling and replicating these emerging areas...

Overcoming Hidden Obstacles in Transforming Bank Operations

As the COO of a new bank-owned fintech, my first task was to set up the new company’s operations to support users on our app and our network of partner merchants. Our goal was to deliver a superior customer experience through intelligent capabilities like...

The Antidote to the Anti-Social Enterprise

Last week, Meta launched its anticipated Threads platform, a Twitter-esque experience, linked to your Instagram account.  Ever an early adopter of social media, I signed up, and immediately got a wave of nostalgia from 15 years ago joining Twitter for the first time....