Little Helper, not Big Brother

Amid the AI hype and fear-mongering, there is value today in creating augmentative little helpers in the workplace, rather than trying to simply replace people. We make our tools, and our tools destroy us in a robot uprising make us Amid reports of ChatGPT being used...

The Potential of Data Mesh

Following up on Cerys’ exploration of building data capabilities last week, I want to discuss the potential that a Data Mesh approach holds for businesses to achieve this, compared to more centralised data warehouses and data lakes (or even data lakehouses!). Perhaps...

Gather more data, understand less…

Some thoughts on why orgs find data capabilities and leveraging insights so hard, despite years of investment and initiatives. There probably isn’t a single organisation that has not had a clear strategic imperative to do more with its data in recent years....

Measuring the Economic Impact of Digital Change

In this issue, Livio digs into some of the ways that digital leaders can quantify the value of their transformation efforts and translate them into measurable financial benefits. 8 out of 10 IT execs prefer… Demonstrating the business value of IT is an established...

Mind the Experience Gap

Some thoughts on making ‘experience chasms’ a bit shallower at the boundaries of traditional orgs. We’re seeing increased interest in customer and employee experience from most organisations, focused on increasing loyalty, revenues, engagement and...