Digital Leadership 101 (in defence of senior leaders)

by | Sep 14, 2017

Senior leaders can get a bad rap. They often get the blame for many of the failings of digital transformation programmes. I’ve had countless conversations with clients, friends and colleagues tearing their hair out as executives refuse to engage with new ways of...

Empathy and organisational change

by | Aug 10, 2017

In seeking to transform our organisations, one of the biggest challenges we face is changing human behaviours, and the organisational cultures that shape them. This post looks at the role empathy and empathic design can play in creating the systematic change required...

A primer for business leaders on the digital workplace

by | Aug 3, 2017

With so attention now paid to culture, teams, and organisational change, we are surprised by how many discussions still miss the enabling role of social technologies. Yes, the digital workplace is a big topic amongst internal communications managers and technologists,...

Don’t Forget ‘Soft Skills’ When Closing The Digital Gap

by | Mar 17, 2017

Most organisations currently have digital skills gaps that are holding back change. In interviews with digital and HR executives, both groups cite the lack of digital skills and values as the biggest barrier to transformation. Governments and corporates alike are...

Why Job Descriptions Need To Go

by | Jan 19, 2017

After hiring upwards of fifty people over the past ten years, I am ready to fess up. I loath writing job descriptions. A few years ago at a previous company, I introduced a new product director role within my business unit. I knew what I was after: someone who...