Let’s (Not) Make Bots In Our Own Image

Approximation & Interpolation It is impossible to ignore the wave of excitement, hype and alarm that the launch of ChatGPT – and its recent adoption by Microsoft as an enhancement to its Bing search engine – has created in the past couple of weeks....

Little Helper, not Big Brother

Amid the AI hype and fear-mongering, there is value today in creating augmentative little helpers in the workplace, rather than trying to simply replace people. We make our tools, and our tools destroy us in a robot uprising make us Amid reports of ChatGPT being used...

Old Wine in New Bottles

Sometimes change gets stuck between two worlds, and all we end up with is old structures with new branding. During a period of transition or paradigm shift, there is often an interim phase where we use new models to create a slightly better version of the old world...

Mind the Experience Gap

Some thoughts on making ‘experience chasms’ a bit shallower at the boundaries of traditional orgs. We’re seeing increased interest in customer and employee experience from most organisations, focused on increasing loyalty, revenues, engagement and...