The Role Of Empathy In CX And On Teams

It’s no wonder that empathy is a hot topic in CX circles today. When we interact with ’empathetic design’, we experience the surprise and delight that keeps us coming back – and spending more. Think of the first time that you held a Kindle (my entire...

Give me your huddled data masses

For a large organisation to be agile, frontline employees – and not just executives – need to make higher-order decisions. This requires an open, self-serve data architecture, and a workforce with the right data skills to make the most of it. Our own data from our...