Cracking the Code: Systems, Not Processes in Operations

by | Jun 27, 2023

A couple of years ago, in a fast-growing convenience retail company, I took on a new responsibility – operations. As a newly-appointed Operations Director, I was overwhelmed with the details of how individual processes work, urgent high-risk escalations, and...

Continuous Improvement: The big juggle

by | Jun 13, 2023

A common fallacy in team working is the assumption that productivity and continuous improvement are strongly correlated, meaning that when one improves so does the other. In fact, we need to juggle both at the same time, and that means paying attention to the subtle...

Learning, More than One Way

by | May 16, 2023

Cerys explores different learning strategies that can enhance the effectiveness of your personal learning system. It is great that employees are increasingly being encouraged to shape their own learning and career development. But for those employees suddenly finding...

Organisational Radical Candor FTW

by | Apr 6, 2023

Cerys explores missed opportunities for radical, two-way discussions L&D are avoiding in their quest for simple, KPI-friendly projects. It is both a cliché and a truism that change is hard and that it never ends. And whilst trying to make employees feel safe,...

Organisational Evolution & the Power of Competitive Ecosystems

by | Mar 21, 2023

5 perspectives on how to harness the power of evolution within competitive environments to improve our organisations.  Kevin Kelly is a kind of techno-elder, and I often enjoy his musings, such as this interview with Noah Smith that references ‘What Technology Wants’,...

The cult of bare minimum learning

by | Mar 7, 2023

The past few years have seen an increasing investment in solving the growing digital skills gap within organisations. There are pockets of employees, even in leadership, who adopt learned helplessness with a chuckle – as if it is OK to lead in the digital age...