Workflow Economics: The Real ROI Measure for Agentic AI

We have recently been spending time on agentic workflow analysis and design in large, complex organisations, and are learning lessons that we will try to share about the value of this work in advancing enterprise AI. Many organisations start with product or customer...

Who Watches the Agents? Some Lessons from “The Incident”

The story of the OpenAI Hugging Face incident, where AI agents broke out of their sandboxes and worked together to hack external systems in pursuit of passing an internal test, has become something of a Rorschach test for how we frame the debate about autonomy in...

The Token Apocalypse & Agentic Ecosystem Design

The path towards reliable agentic AI infrastructure in the enterprise continues to offer up new surprises, and the recent panic around token costs is a case in point that has focused minds on the cost-benefit analysis of different models. But perhaps model choice is...

Context, Codification & Cognitive Capabilities

Context & Codification are still hard problems A lot of enterprise AI investment has gone into models and prompt quality. But there is a growing body of evidence that points to the main constraints on reliability, cost, and organisational capability still being...