Measuring the Economic Impact of Digital Change

by | Aug 26, 2022

In this issue, Livio digs into some of the ways that digital leaders can quantify the value of their transformation efforts and translate them into measurable financial benefits. 8 out of 10 IT execs prefer… Demonstrating the business value of IT is an established...

Old Wine in New Bottles

by | Aug 12, 2022

Sometimes change gets stuck between two worlds, and all we end up with is old structures with new branding. During a period of transition or paradigm shift, there is often an interim phase where we use new models to create a slightly better version of the old world...

Mind the Experience Gap

by | Aug 5, 2022

Some thoughts on making ‘experience chasms’ a bit shallower at the boundaries of traditional orgs. We’re seeing increased interest in customer and employee experience from most organisations, focused on increasing loyalty, revenues, engagement and...

As our world burns, is it time for digital sobriety?

by | Jul 18, 2022

Uncomfortable truths With the climate emergency literally on our collective doorstep, many of us (except perhaps for climate change deniers or the 1%) are reassessing our consumption patterns and trying hard to reduce our carbon footprint – not for abstract...