Avoiding the Upskilling Whack-a-Mole

by | Sep 19, 2023

Employees trying to up-skill face a real dilemma, one which becomes even more acute when their organisation is undergoing transformation: on one hand, they are caught in the prevailing cult of bare minimum learning, and on the other, the organisation’s ever-changing...

Principles and Patterns over Dogma and Rules

by | Aug 22, 2023

Transforming our organisations will require huge shifts in basic digital literacy and ways of working for almost every employee outside of technology & development teams. New digital hotspots are starting to emerge, but scaling and replicating these emerging areas...

Overcoming Hidden Obstacles in Transforming Bank Operations

by | Aug 8, 2023

As the COO of a new bank-owned fintech, my first task was to set up the new company’s operations to support users on our app and our network of partner merchants. Our goal was to deliver a superior customer experience through intelligent capabilities like...

Getting lost in the organisational cave

by | Jul 25, 2023

Organisations generate rules and guidelines to govern behaviour and to avoid problematic outcomes, but over time these rules can chip away at the sense of ownership, autonomy and accountability that we want to see in a modern workplace. Getting the balance right is...

The Antidote to the Anti-Social Enterprise

by | Jul 11, 2023

Last week, Meta launched its anticipated Threads platform, a Twitter-esque experience, linked to your Instagram account.  Ever an early adopter of social media, I signed up, and immediately got a wave of nostalgia from 15 years ago joining Twitter for the first time....