Codifying Rulesets in the Explainable Enterprise

by | Jul 22, 2025

The launch of Kimi’s K2 model was perhaps the most noteworthy AI-related news item of the past couple of weeks, and an indicator of the growing investment efficiency gap between China and the United States. Azeem Azhar’s coverage of the model and its implications,...

Cracking the Code: Systems, Not Processes in Operations

by | Jun 27, 2023

A couple of years ago, in a fast-growing convenience retail company, I took on a new responsibility – operations. As a newly-appointed Operations Director, I was overwhelmed with the details of how individual processes work, urgent high-risk escalations, and...

Trustfulness and professionalism

by | Nov 30, 2018

Last week, I took part in two events at the Institute of Chartered Accountants in England and Wales (ICAEW) concerned with the future of the accounting profession and its firms. This followed on from the work we did with the Institute on the Future Firms report, which...

Procurement as an interface

by | Nov 13, 2017

I had a very interesting session last week with procurement leads responsible for sourcing legal and consulting work for major organisations. I came to the session wanting to talk about service-oriented, not product- or project-oriented strategic sourcing, and to lay...

The Mandated Revolution

by | Sep 1, 2016

Much has been written – both in our blog and elsewhere – about the many barriers to achieving the meaningful and sustainable digital transformation needed for businesses to operate in the challenging business conditions prevailing in the early 21st...