by Radko Diev | Jun 27, 2023
A couple of years ago, in a fast-growing convenience retail company, I took on a new responsibility – operations. As a newly-appointed Operations Director, I was overwhelmed with the details of how individual processes work, urgent high-risk escalations, and...
by Lee Bryant | Nov 30, 2018
Last week, I took part in two events at the Institute of Chartered Accountants in England and Wales (ICAEW) concerned with the future of the accounting profession and its firms. This followed on from the work we did with the Institute on the Future Firms report, which...
by Lee Bryant | Nov 13, 2017
I had a very interesting session last week with procurement leads responsible for sourcing legal and consulting work for major organisations. I came to the session wanting to talk about service-oriented, not product- or project-oriented strategic sourcing, and to lay...
by Christine Overby | Oct 27, 2016
In five years, will professional services firms look a bit more like software companies? On first glance, this might seem implausible. For a very long time, firms have been organised around fee earning partners who crafted reputations based upon expertise and...
by Livio Hughes | Sep 1, 2016
Much has been written – both in our blog and elsewhere – about the many barriers to achieving the meaningful and sustainable digital transformation needed for businesses to operate in the challenging business conditions prevailing in the early 21st...
by Livio Hughes | Apr 29, 2016
Do insurers get FinTech? Coming at a time when, according to Gartner, “half of CEOs expect their industries to be substantially or unrecognizably transformed by digital”, the apparent lack of engagement with FinTech displayed by insurers in a recent...
