Digital Workplace Retrospective | #PS_Salon Summary
Last Friday I hosted our first ever #PS_Salon discussion on Twitter, conducting a retrospective of the Digital Workplace. Hearing what the Digital Workplace community have learned over the last 20+ years and speculating on what will come next proved to be a fertile ground for conversation…
Trustfulness and professionalism
In a complex world where few of us have time to understand the intricate detail of data, accounting, law and perhaps even code, we will need trusted professionals to help us navigate complexity. So whilst automation and technology will probably reduce headcount in the profession overall, the prize for those who can use our new technology superpowers to create value for their clients will be ever greater. Algorithmic transparency and code standards can help us trust the underlying machinery, but I predict we will still place our trust in humans to make the final judgement.
The trap of user-centricity in the Digital Workplace
The aspect of the future of the digital workplace that most excites me is its data. The social and organisational network data produced by these tools provides a wealth of possibilities to explore. These can be as simple as a chatbot that replaces an IT help-desk, or as complex as being able to understand the behaviour patterns of your business.
Joining The Future Workforce
The circular conversation about robots taking all the jobs rumbles on. In some industries however we see the dawning realisation that automation is not occupation-focussed, but task focussed, and the composition of tasks dictates how fast a role will be automated....