Don’t Fear the Coming Trough of AI Disillusionment

2024 looks set to be a big year for enterprise AI adoption, but we need to think long-term and not be driven by the hype or the backlash.   It looks like 2024 will be the year when GenAI, automation and smart systems gain a strong foothold in the enterprise. But...

Will AI Deliver the Productivity Boost we all Hope For?

Benchmarking against the Industrial Revolution The Industrial Revolution was a defining moment in human history which marked a monumental shift from manual labour to mechanised production. Yet, the productivity increase was initially only about 3% per decade between...

Accelerating Towards a Future-Fit HR

At a recent event in London for CHROs, HR professionals highlighted the speed of their own function’s transformation as a key challenge. Not keeping pace with the wider organisation’s change agenda means lots of change fronts opening up simultaneously, hampering the...

Overcoming Hidden Obstacles in Transforming Bank Operations

As the COO of a new bank-owned fintech, my first task was to set up the new company’s operations to support users on our app and our network of partner merchants. Our goal was to deliver a superior customer experience through intelligent capabilities like...