The greatest challenge for today’s leaders is how to upgrade their organisation’s operating system.

Agility, adaptability and connected innovation are hard to achieve within divided structures.

In a software-driven world, organisations need to become more like software to evolve.

We help design, develop and run your organisational operating system.

We look at five key dimensions of the organisational operating system.

Our diagnostic health bot asks questions and gathers data to create a real-time picture of progress towards becoming an agile, adaptive organisation. We use this information to create custom learning journeys and suggest new management techniques to address weaknesses.

We map digital capabilities and talent, identifying gaps that are priorities for action, and help create distributed agile transformation systems to make change routine.

Shared digital leadership and strategy are key to making sure all stakeholders are aligned and helping build the connected capabilities the organisation needs.

Structure

What is getting in the way of connected, agile working? How can we create real-time co-ordination & communication structures that are faster and more reliable than hierarchy?

Culture

An agile organisation needs more openness, accountability and psychological safety for people to step up and own their work. How can we test for these attributes and what interventions can help?

Practice

Shifting from a process view of the world to a service-oriented approach is key to continuous improvement. How can we make operations more collaborative, data-driven and service-focused?

Technology

How can we better integrate our workplace technologies to connect, standardise and automate the boring bits, whilst freeing up people to focus on value-added activities?

Leadership

What does leadership look like in a digital, networked world? How can leaders not just drive incremental improvements, but create the conditions and the platform for exponential success?

At the leadership level

We work with digital leaders to map digital strategy, capability gaps, and cultivate a network of digital guides across the organisation; we also deliver in-depth digital leadership learning and development programmes.

At the platform level

We map the capabilities, services and skills of emerging agile teams, and help assemble them into a service platform that the whole firm can use. We also help design and implement key platform elements starting with a digital learning hub.

At the team level

We help switch from a process-centric work system to a more agile and service-centric approach, identify scope for automation or standardisation of these services, and then create the interfaces and connections with other teams to work better together.

Our Thinking…

How can we overcome the culture of ‘learned helplessness’ surrounding digital technology in the workplace, and give people opportunities to help themselves and each other?

Bridging the skills gap in the digital workplace

Our Thinking…

Change is hard, but it is unlikely to stop any time soon. Instead of big bang change programmes, we need to make distributed, agile transformation part of the agenda for all teams and organisational units.

Distributed, agile transformation makes change routine

Our Thinking…

The first wave of digital transformation was about adding digital capabilities to existing structures; the next is about creating natively digital and connected structures that operate more like software.

It is time to upgrade our organisational operating systems

Using technology to fight technology; tips for learning in the 21st century

Using technology to fight technology; tips for learning in the 21st century

As technologies continue to advance and the amount of information grows, “keeping up” can feel overwhelming. This is not going to change, in fact, it will worsen as technologies and work environments continue to evolve. An employees’ learning agility is a critical factor of success, and should be a key competency in recruitment…

Building Ethical Organisations

Building Ethical Organisations

As organisations struggle with the increasing complexity of change, they are at increased risk of moral missteps. The challenge of ensuring products are ethically designed can come second to being disruptive, innovative and cutting-edge. Many large organisations take their cue from Facebook, Google and Uber who are not covering themselves in glory in this area…

Why “not enough time” is no excuse

Why “not enough time” is no excuse

We do a lot of work with organisations to help embed new ways of working enabled by the digital workplace. One of the most commonly cited barriers to adoption of modern work techniques is employees who think they lack the time to try new things. More often than not, this objection comes from leaders, rather than front-line teams…

Diversity-as-a-System

Diversity-as-a-System

A 21st century organisation uses systems thinking to enable agility. Shipping working code is an example of a highly valuable system that most startups develop early. When startups scale, everything moves so fast that the sole focus is on shipping the product to specified deadlines. If diversity isn’t engrained into the system of shipping the product, it will be forgotten during scaling…

Trustfulness and professionalism

Trustfulness and professionalism

In a complex world where few of us have time to understand the intricate detail of data, accounting, law and perhaps even code, we will need trusted professionals to help us navigate complexity. So whilst automation and technology will probably reduce headcount in the profession overall, the prize for those who can use our new technology superpowers to create value for their clients will be ever greater. Algorithmic transparency and code standards can help us trust the underlying machinery, but I predict we will still place our trust in humans to make the final judgement.

The trap of user-centricity in the Digital Workplace

The trap of user-centricity in the Digital Workplace

The aspect of the future of the digital workplace that most excites me is its data. The social and organisational network data produced by these tools provides a wealth of possibilities to explore. These can be as simple as a chatbot that replaces an IT help-desk, or as complex as being able to understand the behaviour patterns of your business.