External engagement requires better internal organisation

by | May 22, 2014

As part of the work we do helping organisations overcome legacy structural and cultural barriers to new ways of working, we look at areas of the business that suffer disconnects and silo problems. One of these is often the relationship between externally-facing...

Could AI Be A Catalyst For Wider Organisational Change?

by | Feb 21, 2024

Productivity Hopes and the Solow Paradox Away from the breathless excitement about GPTs and their latest impressive content creation tricks, there has been some thoughtful discussion recently about the impact of AI on work and the organisations we build to coordinate...

Don’t Fear the Coming Trough of AI Disillusionment

by | Jan 23, 2024

2024 looks set to be a big year for enterprise AI adoption, but we need to think long-term and not be driven by the hype or the backlash.   It looks like 2024 will be the year when GenAI, automation and smart systems gain a strong foothold in the enterprise. But...

Overcoming Hidden Obstacles in Transforming Bank Operations

by | Aug 8, 2023

As the COO of a new bank-owned fintech, my first task was to set up the new company’s operations to support users on our app and our network of partner merchants. Our goal was to deliver a superior customer experience through intelligent capabilities like...

As our world burns, is it time for digital sobriety?

by | Jul 18, 2022

Uncomfortable truths With the climate emergency literally on our collective doorstep, many of us (except perhaps for climate change deniers or the 1%) are reassessing our consumption patterns and trying hard to reduce our carbon footprint – not for abstract...

Can Europe’s Automotive Sector Change Quickly Enough?

by | Feb 7, 2020

Tesla’s soaring (possibly overvalued?) stock price, and its continued ability to design and deliver market-leading electric vehicles, raise some serious questions about the structure and culture of the incumbents in the automotive sector. Bosch CEO Volkmar...

A Practical Model for Distributed Digital Leadership

by | Jun 12, 2019

Last week I presented a model of digital leadership and strategy at #SocialNow in Lisbon. Here is the text of my talk, with slides embedded at the end…   It is very hard to succeed with digital transformation in an established organisation without...

What do we mean by an Org OS?

by | May 23, 2019

“The greatest challenge for today’s leaders is how to upgrade their organisation’s operating system” This is how we frame the conversation about organisational change and the role of digital transformation on our newly-updated website, so I thought I would...

Procurement as an interface

by | Nov 13, 2017

I had a very interesting session last week with procurement leads responsible for sourcing legal and consulting work for major organisations. I came to the session wanting to talk about service-oriented, not product- or project-oriented strategic sourcing, and to lay...