Assessing the Impact of Digitalisation on Leadership

Developing a common understanding of what digital leadership means to guide development programmes

This well-known global bank engaged us to investigate the impact of digitalisation on leadership at various levels – and what this meant for clients, managers and other stakeholders – against the backdrop of momentous changes both within the Group and the sector.

We were tasked with identifying the digital leadership skills, capabilities and new ways of working needed to support the multiple digital transformation initiatives taking place across their organisation, many of which were already gaining traction externally, but had failed to impact the firm’s conservative internal culture.

Working with a very senior digital group, we helped define ‘digital leadership’ in their specific context, and used our online Digital Maturity Diagnostic tool to establish a baseline. This enabled us to achieve remarkably accurate results within 4 weeks.

We enriched our data with a series of 1:1 structured interviews with senior ‘digital’ people across the bank, enabling us to identify capability gaps. This informed recommendations to enable more adaptive, digital and agile ways of working and support digital executive development. Our client used the final report as a key input to evolve their digital leadership model.


  • HR-led exploration of what it means to be a digital leader
  • Analysis of the market dynamics and internal forces driving change
  • Diagnostic to measure current state of agility across the organisation
  • Granular recommendations & change backlog for continuous improvement


  • Definition of ‘leadership in the digital age’ as a guide for change
  • Measurement tool for showing progress against future of digital leadership attributes
  • Recommendations to create an emerging digital leaders formal programme

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