Digital Transformation Goals for Customer Experience
by Lee Bryant | Feb 27, 2017 | Digital Transformation, Marketing, Organisational structures | 0 commentsI gave a talk at last week’s Customer Experience / Digital Leadership event in London, and had some very interesting conversations about the priorities for digital transformation in customer experience. It fascinates me that products are changing so much faster than...
Iterative improvement in a competitive ecosystem is such a powerful driver of progress. This week's linklog shares some perspectives on what this means for org dev: https://postshift.substack.com/p/organisational-evolution-and-the?utm_source=twitter&sd=pf h/t @kevin2kelly @sonjabl @harvardbiz @Boundaryless_ & more...
Lee reviews some interesting experiments with AI chatbots, and considers the risks of amplifying the human tendency to deliberately mislead...
With links from, among others,
@hjarche, @emollick, Ted Chiang, and @kevinroose !
In our latest LinkLog, Sebastian talks about #failure, and how we should approach this in our learning journeys.
Should failure be a goal? is failure itself an inherent part of how we learn? What about risks and how can leadership mitigate those?
Our latest Link*Log by @drgabywolferink is out, with links from:
@Calnewport_ @Preppforsuccess @alainademop @Staffbase @oakandreeds @HarvardBiz @TimHarford @FinancialTimes @TechCoHQ
It is Tuesday, and time for our first #LinkLog of 2023. @leebryant talks about how, amid the #AI hype and fear-mongering, there is value today in creating augmentative little helpers in the workplace, rather than trying to simply replace people!