Mind the Experience Gap

by | Aug 5, 2022

Some thoughts on making ‘experience chasms’ a bit shallower at the boundaries of traditional orgs. We’re seeing increased interest in customer and employee experience from most organisations, focused on increasing loyalty, revenues, engagement and...

Is Employee Engagement an Oxymoron?

by | Dec 9, 2021

With historically low engagement levels and employees leaving in droves, there is much for company leaders to be concerned about. Plus, three tips on treating your team as grown-ups. Do your people believe you any more? I recently spent some time reading Gallup’s...

Colleague-First Experiences: Another Management Conundrum

by | Aug 27, 2021

Some reflections on EX, the role of managers in creating colleague-first experiences and the challenge of relentless change for all. Investment in colleague-centricity is finally catching up to customer-centricity. We have many more conversations with our clients...

Glimpses of our Hybrid Future

by | Oct 15, 2020

This week, Cerys writes about the emerging hybrid future of organisations and the challenges facing managers and leaders as they learn to both function and support others in the new hybrid world. The Unbearable Lightness of Remote Working The wants and needs of...

The ESN as an Engine for Employee Experience Improvement

by | Sep 19, 2019

We have worked with enterprise social networks (ESNs) for over 15 years, helping organisations to create a connected context, networks and communities to support new ways of working and overcome the harmful effects of silos. In Munich this week, at the 15th Social...