by Lee Bryant | Feb 27, 2017
I gave a talk at last week’s Customer Experience / Digital Leadership event in London, and had some very interesting conversations about the priorities for digital transformation in customer experience. It fascinates me that products are changing so much faster than...
by Christine Overby | Oct 27, 2016
In five years, will professional services firms look a bit more like software companies? On first glance, this might seem implausible. For a very long time, firms have been organised around fee earning partners who crafted reputations based upon expertise and...
