The ESN as an Engine for Employee Experience Improvement

by | Sep 19, 2019

We have worked with enterprise social networks (ESNs) for over 15 years, helping organisations to create a connected context, networks and communities to support new ways of working and overcome the harmful effects of silos. In Munich this week, at the 15th Social...

Procurement as an interface

by | Nov 13, 2017

I had a very interesting session last week with procurement leads responsible for sourcing legal and consulting work for major organisations. I came to the session wanting to talk about service-oriented, not product- or project-oriented strategic sourcing, and to lay...

Digital Transformation Goals for Customer Experience

by | Feb 27, 2017

I gave a talk at last week’s Customer Experience / Digital Leadership event in London, and had some very interesting conversations about the priorities for digital transformation in customer experience. It fascinates me that products are changing so much faster than...