Should digital transformation start with the backoffice ?

Digital transformation often starts with customer-facing applications, yet this approach overlooks the crucial role of back-office operations. Instead, businesses should begin their digital journey with back-office functions like finance, HR, and supply chain...

What Do You Really Mean by Business “Transformation”?

Business transformation can be categorised into three types: operational, operational model, and strategic. Operational transformation involves making existing processes more efficient or effective, often through technology. Operational model transformation requires a...

Organisations in the age of algorithms

Earlier this week, I gave a talk at the excellent State of the Net event in Milan about organisations in the age of algorithms. I have embedded the slides at the bottom of this post, but here is an outline of what I had to say. This is an exciting time for...