Connected experiences require a connected company. We help accelerate your digital capability development to improve agility, adaptability & autonomy.
We typically work with…
Senior leadership teams on leading change in the digital age and setting digital capability targets
CIOs and technical leaders to accelerate digital adoption and develop digital workplace platforms
L&D and talent teams to spread the skills and competencies needed in the hybrid world of work
Transformation teams to help grow digital movements and accelerate distributed change
Team leads & function heads to address the challenges of building a more agile, adaptive organisation.
Example Projects
Recent Articles
AI-led Transformation of the Professional & Financial Services Ecosystem
I recently gave a keynote talk at the Innovate UK / ESRC UK National Showcase: Next Generation Professional & Financial Services event in London, which brought together funded innovation projects in fintech, legal, accounting and insurtech with other practitioners...
AI Coding Means We Need Service & Experience Design More Than Ever
We are witnessing what looks like a major transition in the way we approach software development, and this brings both potential benefits and risks for organisations. But we should not think about this only as a new way to build apps and products. In a world where...
Who’s the Bot Now?
The launch of ChatGPT 4.5 last week was not so much a ‘breakthrough’ release as an expensive incremental improvement or consolidation of existing capabilities before the hotly anticipated GPT5. Simon Willison has a good roundup of reactions and testing,...
Beyond Simple Office Automation: The Rise of Super Operators
As always, there is a lot going on this week - or at least being announced - in the field of AI that is relevant to firms and other organisations who are still working out their own use of the technology, from OpenAI’s promise of GPT4.5 leading to a multi-model...
Destruction, disruption, change and transition strategies
The words ‘change’ and ‘disruption’ are seen by many within the tech sector as unalloyed good, but there are many situations where seeing a problem and breaking down the old system are easier by orders of magnitude than building something new in its place. And of...
Enterprise AI: Lessons from Social Media
Recent hints by AI researchers that they believe AGI is now within reach have fuelled an increasingly polarised debate about AI harms vs benefits. Ethan Mollick recently wrote up a useful overview of developments that considered where the water is rising (LLM...