Cracking the Code: Systems, Not Processes in Operations

by | Jun 27, 2023

A couple of years ago, in a fast-growing convenience retail company, I took on a new responsibility – operations. As a newly-appointed Operations Director, I was overwhelmed with the details of how individual processes work, urgent high-risk escalations, and...

Organisational Radical Candor FTW

by | Apr 6, 2023

Cerys explores missed opportunities for radical, two-way discussions L&D are avoiding in their quest for simple, KPI-friendly projects. It is both a cliché and a truism that change is hard and that it never ends. And whilst trying to make employees feel safe,...

Let’s (Not) Make Bots In Our Own Image

by | Feb 21, 2023

Approximation & Interpolation It is impossible to ignore the wave of excitement, hype and alarm that the launch of ChatGPT – and its recent adoption by Microsoft as an enhancement to its Bing search engine – has created in the past couple of weeks....

Little Helper, not Big Brother

by | Jan 10, 2023

Amid the AI hype and fear-mongering, there is value today in creating augmentative little helpers in the workplace, rather than trying to simply replace people. We make our tools, and our tools destroy us in a robot uprising make us Amid reports of ChatGPT being used...

The Potential of Data Mesh

by | Nov 21, 2022

Following up on Cerys’ exploration of building data capabilities last week, I want to discuss the potential that a Data Mesh approach holds for businesses to achieve this, compared to more centralised data warehouses and data lakes (or even data lakehouses!). Perhaps...

Gather more data, understand less…

by | Nov 9, 2022

Some thoughts on why orgs find data capabilities and leveraging insights so hard, despite years of investment and initiatives. There probably isn’t a single organisation that has not had a clear strategic imperative to do more with its data in recent years....