Mind the Experience Gap

Some thoughts on making ‘experience chasms’ a bit shallower at the boundaries of traditional orgs. We’re seeing increased interest in customer and employee experience from most organisations, focused on increasing loyalty, revenues, engagement and...

As our world burns, is it time for digital sobriety?

Uncomfortable truths With the climate emergency literally on our collective doorstep, many of us (except perhaps for climate change deniers or the 1%) are reassessing our consumption patterns and trying hard to reduce our carbon footprint – not for abstract...

Leadership Development: Designing for Relevance

In this edition, we look at some common challenges faced by L&D functions when designing effective leadership development programs that deliver practical value in our ever-changing digital world. The L&D challenge Business leaders generally agree that, rather...

Scaling Trust Versus Trusting Code

Lee Bryant reflects on divergent visions for the future of the digital organisation. Towards digital organisations in 2022 🎉 2022 looks set to be a year of divergent visions of what a digital organisation means and how it is organised. Most things that matter in life...