Procurement as an interface

by | Nov 13, 2017

I had a very interesting session last week with procurement leads responsible for sourcing legal and consulting work for major organisations. I came to the session wanting to talk about service-oriented, not product- or project-oriented strategic sourcing, and to lay...

How to create Safe Spaces for Radical Experiments

by | Aug 31, 2017

As both a product owner and an industry analyst, I am fascinated by how companies achieve breakthrough innovation. Startup methods like agile and lean have taught us to run experiments. And more of us are realising the importance of involving frontline employees in...

Rethinking the role of your digital team

by | Jul 20, 2017

In our most recent research, many CIOs and CDOs complained that their digital strategy has only affected the edge of the business. Digging into this, we see that one of the biggest root causes is the siloed digital team. Originally separated from the business to...

The Role Of Empathy In CX And On Teams

by | Jun 30, 2017

It’s no wonder that empathy is a hot topic in CX circles today. When we interact with ’empathetic design’, we experience the surprise and delight that keeps us coming back – and spending more. Think of the first time that you held a Kindle (my entire...

Give me your huddled data masses

by | Jun 13, 2017

For a large organisation to be agile, frontline employees – and not just executives – need to make higher-order decisions. This requires an open, self-serve data architecture, and a workforce with the right data skills to make the most of it. Our own data from our...